Return & Refund Policy
Return Policy (No Return on Medicines)
Vizida Pharmaceuticals Private Limited
1. Strict No-Return Policy
As per Indian drug laws and safety regulations, medicines once sold and delivered cannot be returned under any circumstances.
This applies to:
Prescription medicines
Over-the-counter (OTC) products
Health supplements
Personal care and hygiene items
Temperature-sensitive or cold-chain products
Due to safety, storage, and tampering risks, we cannot accept returns after delivery.
2. Exceptions (Only in Rare Cases)
A return or replacement is allowed only if the following issues are found at the time of delivery:
Wrong product delivered
Damaged or physically broken product
Leaked, tampered or unsealed packaging
Expired product delivered
In such cases, only replacement will be provided, subject to availability. Refunds are not offered for these cases.
3. Time Window for Complaints
For any eligible issue, customers must contact us within 48 hours of delivery.
Complaints raised after 48 hours will not be accepted.
4. Verification Process
To process a replacement request, customers must provide:
Order ID
Clear photos/videos of the product and packaging
A description of the issue
Our team will review and verify the evidence before approving the replacement.
5. Non-Returnable Items (Strict List)
The following products cannot be returned under any condition:
Opened or used medicines
Products without original packaging
Medicines stored improperly after delivery
Personal hygiene items (sanitizers, masks, etc.)
Temperature-controlled medicines (insulin, injections, etc.)
6. Contact Us
For replacement assistance (eligible cases only):
Email: vizidapharmaceuticalspvtltd@gmail.com
Phone: +91 97926-43900